CSG receives exemplary audit results for NIH contract
CATOOSA, Okla. — Cherokee Services Group was awarded a $6 million contract with the National Institutes of Health to oversee deliveries at six of its locations. The combined deliveries at these facilities totals more than 200,000 packages annually.

As an established 8(a) company, CSG is the prime contractor and employs Serco, Inc. as a sub-contractor. CSG employs 10 of the 18 personnel required to staff the six NIH locations.

CSG’s team has achieved an excellent rating of 4.0, the best score possible, on the quarterly customer satisfaction record for the last three years and nine months.

From October 2011 to July 2012, the team achieved a rating of 99.75 percent for the receipt and delivery of packages within one hour to NIH customers (102,149 out of 102,408 packages).

“CSG is extremely proud of our team at NIH,” said Bruce Hottman, president of CSG. “The local leadership and commitment of this team is outstanding. They continue to show what excellent service is all about.”

The NIH project was recently audited for ISO 9000:2008 re-certification and the team received a commendation from the auditor. According to the audit report, a commendation is given for exemplary performance above and beyond requirements.

“This is undoubtedly one of the best and most effectively implemented ISO 9001 Quality Management Systems out of the hundreds of sites that we assess,” said Gary Lane, president of Synergistic Systems Inc., the internal auditing company that supports CSG's ongoing certification requirements. “It is just unfortunate that more NIH docks cannot benefit from the exceptional, world-class, value adding services provided by the Cherokee Services Group/Serco Inc. team.”

Established in 2005, CSG is a leading provider of information technology and business support services. Its award-winning team of more than 200 employees delivers best-value IT solutions for commercial and government clients across the U.S. The company specializes in software and application services, network infrastructure services, and business process services.

Headquartered in Tulsa, Oklahoma, CSG has a regional office in Fort Collins, CO, and 22 additional offices nationwide. Wholly owned by the Cherokee Nation, CSG is part of the Cherokee Nation Businesses family of companies.

CSG awarded two additional USDA contracts
CATOOSA, Okla. — Cherokee Services Group was awarded two contracts with the U.S. Department of Agriculture totaling $1,141,717 to perform web development and maintenance for its Animal Plant Health Inspection Service (APHIS) Emergency Qualifications System (EQS).

APHIS is a science-based organization whose primary goal is protecting American agriculture, and is an integral part of the USDA’s efforts to provide the Nation with safe and affordable food.

The EQS contains data on the qualifications and skills of all APHIS employees and some external cooperators and volunteers, all of whom may be called up for deployment on any animal or plant health emergency supported by APHIS.

Eleven CSG employees, located in Washington, D.C., Maryland, Colorado and Nevada, provide Tier 1, 2 and 3 help desk support as a subcontractor to ECS. CSG employees handle everything from installation and configuration to upgrades, troubleshooting and on-site dispatched support.

“The Emergency Qualification System our staff has developed is a critical tool used for APHIS when an emergency outbreak occurs,” said Steven Bilby, president of CNB's Diversified Businesses. “Having the right people and equipment at a sight in a quick manner can both limit the outbreak and reduce costs. CSG staff have become extremely knowledge in the system and are key both in their software expertise & business expertise.”

CSG will be web-enabling the EQS software that was built using Lotus Notes and manage the overall system maintenance, enhancements and user support.

  • Overall system maintenance including bug fixes.
  • Improvements to existing forms and functionality as required.
  • Training and helpdesk support to a nationwide user base.

CSG was initially awarded the first phase of the EQS project in 2007 and has been awarded all subsequent contract phases for this project. Previously, CSG provided EQS application and interface development, EQS system enhancements, EQS training and Tier 2 and 3 support.

CSG was most recently awarded contracts for production ready maintenance and support for the next five years and to provide software development services to bring EQS to current Internet-accessible standards.

The web development and maintenance contracts will run in parallel and utilize the same CSG employees to support both efforts.

Cherokee Services Group awarded second EPA support contract
CATOOSA, Okla. — Cherokee Services Group (CSG) has recently been awarded an 8-year, $6.5M contract through the Environmental Protection Agency’s (EPA) Managed Desktop Support Services (MDSS) to provide support for personal computers, desktops, laptops and videoconferencing for the agency.

CSG is part of a team that includes Electronic Consulting Services, Inc. (ECS) and Dell.

“The MDSS contract is an addition to CSG’s desktop support portfolio,” said Laura Evans, program manager at CSG. “It furthers our goal to make the help desk a center of excellence within Cherokee Nation Businesses.”

Eleven CSG employees, located in Washington, D.C., Maryland, Colorado and Nevada, provide Tier 1, 2 and 3 help desk support as a subcontractor to ECS. CSG employees handle everything from installation and configuration to upgrades, troubleshooting and on-site dispatched support.

“The EPA’s mission is to protect human health and the environment,” Evans said. “That is a mission everyone can support. CSG’s work in the IT field can help advance the worthwhile work of the agency.”

In addition to being awarded the MDSS contract, CSG provides help desk support for the EPA’s Central Data Exchange, a tool to collect required regulatory reports from industries, states and tribal organizations subject to environmental regulations.

“CSG employees in Colorado and Oklahoma managed all of the telephone, email and chat support,” Evans said. “We were awarded the MDSS contract based on our performance supporting the Central Data Exchange.”

CSG plans to build on the computer support it is offering to the EPA and roll it out to other Federal agencies in 2013.

Cherokee Services Group awarded CDX Helpdesk contract
CATOOSA, Okla. — Cherokee Services Group, a division of Cherokee Nation Businesses, was awarded a six-year, $6M contract to support the Environmental Protection Agency - Central Data Exchange.

Cherokee Services Group will provide contact center services and technical support to the EPA.

“Contact Center Services is a core competency for CSG, said Steven Bilby, president of CNB's Diversified Businesses. “CSG and the EPA have a long standing relationship, we are excited and honored to continue to support them.”

The EPA’s Central Data Exchange enables environmental data submissions from tribes, states, local governments and industry to the EPA. CDX is also the agency's point of presence on the Environmental Information Exchange Network for data exchange and services.
Cherokee Services Group awarded STARS II contract
Cherokee Services Group, a division of Cherokee Nation Businesses, was named as a winner of the GSA’s 8(a) Streamlined Technology Acquisition Resource for Services (STARS II) Government Wide Acquisition Contract (GWAC). The program allows federal agencies to direct task orders to small, disadvantaged businesses that have been pre-screened by the U.S. General Services Administration (GSA). The scope of the contract includes a broad range of IT services.

This marks CSG’s second GWAC under the STARS program. Out of 795 certified 8(a) businesses named in the GSA’s first STARS program, CSG ended the seven-year program ranked twelfth in total revenue.

“We already hold multiple STARS contracts with various federal agencies, so we’re extremely proud to have been chosen for the STARS II contract. It speaks volumes about the reputation of our employees and their commitment to quality,” said Steven Bilby, CEO of CSG. “Our goal is to provide superior technology solutions to all of our clients.”

As part of the 8(a) STARS II program, CSG will be considered a preferred business to receive task orders from any government agency in a more streamlined fashion, shortening procurement lead times for pre-negotiated rates, increasing efficiency.

“We have a tremendously talented workforce that is skilled and efficient in IT solutions, prepared to handle task orders at a moment’s notice,” Bilby said. “Perhaps more importantly, we have gained experience and the respect of our clients under the STARS program. CSG’s success with STARS should appeal to federal government agencies looking for a proven technology contractor through an aggressively pre-competed contract vehicle, in a way that satisfies small business 8(a) objectives.”
Cherokee Services Group Ranked No. 1 on Tulsa's Fast 40 list
Cherokee Services Group, a division of Cherokee Nation Businesses, received the top award from The Journal Record for its inaugural Tulsa’s Fast 40. The list was compiled of privately held companies in the Tulsa metro area, ranked by percentage of revenue growth.

Cherokee Services Group was recognized for its 10,000 percent revenue growth from 2008-2010. Cherokee Nation Businesses CEO David Stewart attributes the company’s steadfast growth to Tulsa’s strong and supportive community.

"Our partnerships in the state of Oklahoma and communities across the Cherokee Nation provide us with the support necessary for our companies to succeed," said Stewart. "Our reputation, technical capability and value help to create economic opportunities for us across the nation."

As a full-service information technology provider, CSG provides services primarily for government clients. From its Headquarters in Catoosa, OK, CSG has grown from four employees to more than 200 employees within the past three years.

“Our companies differ from many in that our only shareholder is the Cherokee people,” said Cherokee Nation Principal Chief Bill John Baker. “As our companies grow, we create new jobs for Cherokee citizens, and as revenues increase, so does our ability to support the needs of the Cherokee people.”

The award was accepted November 8, 2011 by Cherokee Services Group CEO Steven Bilby.

“This list is filled with strong, innovative companies that Cherokee Services Group is proud to stand among. We are honored by this recognition and will continue to provide the best service and value-added solutions for our clients.”
Cherokee Nation wins USDA Award
Tulsa-based Cherokee Services Group has been named the U.S. Dept of Agriculture’s “HUBZone Small Business Contractor of the Year”. The company was nominated for recent work completed for the USDA’s Forest Service.

“CSG's diverse skill set ensures that clients receive the greatest return on their investment,” said Steven Bilby, CEO of Cherokee Nation Business’s information technology sector. “We consistently deliver the best results for the greatest value. We’re very happy that the USDA has recognized those qualities with this award.”

Established in 2005, Cherokee Services Group is a leading full-service information technology service provider owned by Cherokee Nation Businesses. The company has more than 200 employees and provides services primarily for government clients.

“We are very proud of our partnership with the USDA and are committed to providing them with the highest level of service to achieve their goals,” said Gene Garvin, Director of Employee and Customer Relationship Management. “Any recognition from our clients speaks volumes about the performance of our employees and the Cherokee Nation as a whole.”

CSG is managed by parent company, Cherokee Nation Businesses, which is wholly owned by the Cherokee Nation. All of the profits from CNB managed companies benefit tribal social services, or are reinvested into job creation for Cherokee citizens.

“The greatest service we can provide our citizens is a job so they can support their families,” said Chad Smith, Principal Chief of the Cherokee Nation. “The majority of our employees at CNB are Cherokee citizens, a fact we’re extremely proud of.” CSG was honored at the USDA Small Business and AbilityOne Awards ceremony yesterday in Washington D.C.

Tulsa-based Cherokee Services Group has been named the U.S. Dept of Agriculture’s “HUBZone Small Business Contractor of the Year”. The company was nominated for recent work completed for the USDA’s Forest Service.

“CSG's diverse skill set ensures that clients receive the greatest return on their investment,” said Steven Bilby, CEO of Cherokee Nation Business’s information technology sector. “We consistently deliver the best results for the greatest value. We’re very happy that the USDA has recognized those qualities with this award.”

Established in 2005, Cherokee Services Group is a leading full-service information technology service provider owned by Cherokee Nation Businesses. The company has more than 200 employees and provides services primarily for government clients.

“We are very proud of our partnership with the USDA and are committed to providing them with the highest level of service to achieve their goals,” said Gene Garvin, Director of Employee and Customer Relationship Management. “Any recognition from our clients speaks volumes about the performance of our employees and the Cherokee Nation as a whole.”

CSG is managed by parent company, Cherokee Nation Businesses, which is wholly owned by the Cherokee Nation. All of the profits from CNB managed companies benefit tribal social services, or are reinvested into job creation for Cherokee citizens.

“The greatest service we can provide our citizens is a job so they can support their families,” said Chad Smith, Principal Chief of the Cherokee Nation. “The majority of our employees at CNB are Cherokee citizens, a fact we’re extremely proud of.”

CSG was honored at the USDA Small Business and AbilityOne Awards ceremony yesterday in Washington D.C.